Job Summary

Supports end-to-end invoice workflow processing within assigned markets, ensuring accurate, timely, and compliant invoice handling. Focuses on issue resolution, data quality, and process integrity across the invoice and PO lifecycle.

Key Responsibilities

1. Invoice Workflow Processing (Primary Focus)
   • Perform invoice processing and resolution activities (e.g., PO mismatches, system errors, finance-related queries).
   • Monitor end-to-end invoice lifecycle workflows, including validation, exception handling, and status tracking.
   • Ensure timely and accurate processing in line with defined SLAs.
2. Issue Resolution & Root Cause Analysis
   • Investigate and resolve invoice issues (e.g., discrepancies, interface errors, unmatched invoices).
   • Conduct root-cause analysis and coordinate with cross-functional teams (e.g., BPO, Finance).
   • Support resolution of aging open items and...