Job Title: Payments Operation Analyst/Manager
Location: Remote, England, UK
Contract: 6 Months (Potential Extension)
Payrate: £379 - £517 Per day Inside IR35

Overview

We are hiring a Technical Data & Operations Manager/Analyst to support a fast-scaling creator monetization platform within a global digital organisation. This role sits at the intersection of data, operations, and technology, ensuring a seamless payment experience for creators across podcasts, audiobooks, and digital content.

You will act as the central point of contact for complex payment and onboarding issues, combining hands-on problem solving with data-driven insights to improve systems and processes at scale.

Key Responsibilities

Manage and prioritise technical support queues (Jira) related to creator payments, onboarding, and account issues
Act as the primary escalation point for complex payout, tax, and eligibility issues
Analyse trends and recurring issues usin...