Respond to the employees’ complaints and inquiries (. transaction issues, salary delays, how to upload the request into the self-service system, ect…) through the e-mail, calls…etc in timely manner as per the set SLAs and SOPs in order to maintain employees’ satisfaction.

Follow-up all payments registered in the payroll system on daily basis by checking compliance of payment details with payroll policies and procedures in order to ensure data accuracy.

Validate and escalate all employees’ requests that are registered to the payroll users through the self-service system (. holidays, cash in advance, leaves, business trips, end-of services, etc…) in order to ensure compliance with internal policies and procedures and accuracy