Key Responsibilities


1. Payroll Data Aggregation and Input Support
• Aggregate, prepare, and maintain payroll input data (joiners, leavers, amendments) across multiple EMEA jurisdictions, ensuring completeness and accuracy
• Perform data validation checks and reconcile payroll inputs against cutoff deadlines prior to submission
• Coordinate with member firm payroll teams and external providers to ensure timely, accurate processing for local and cross-border entities
• Track and monitor payroll changes across differing member firm requirements
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2. Inquiry Handling and Escalation (Tier 1 and Tier 2)
• Resolve routine (Tier 1) payroll and process inquiries within defined playbooks and service levels
• Work more complex (Tier 2) inquiries on an asynchronous basis, applying judgment to research and resolve, or to escalate with clear context
• Escalate items beyond scope, or that ...