Description

• Collaborate with business stakeholders to gather, analyze, and document requirements for customer engagement and decisioning initiatives.
• Translate business needs into functional specifications for Pega CDH solutions.
• Work with technical teams to design decision strategies, Next-Best-Action frameworks, and engagement policies.
• Support configuration and validation of customer decisioning logic within Pega CDH.
• Participate in user story creation, backlog grooming, and sprint planning in Agile environments.
• Conduct UAT support, testing validation, and requirement traceability.
• Analyze customer data and engagement strategies to improve personalization and campaign effectiveness.
• Ensure solutions align with business objectives and regulatory requirements.

• Strong experience as a Business Analyst in Pega envi...