Job Title: Pega Operations and Production Support Lead
Location: Hybrid (Mostly Remote – 1 day/week onsite)
Experience: 10+ Years (Minimum 5 years leading Pega Operations & Support)
Role Summary
Seeking a senior Pega Operations & Support Lead to manage Pega application and infrastructure support across production and non-production environments. The role requires strong expertise in Pega Architecture, Design, Implementation, and Operational Support, along with experience driving automation and AI initiatives to improve operational efficiency.
Key Responsibilities
- Lead Pega application and infrastructure support teams (onshore/offshore).
- Ensure platform stability, performance, and rapid issue resolution.
- Drive incident reduction and continuous service improvement.