Purpose

Contributes to the overall success of the Global Contact Center Platform/ ScotiaTech in Bogota ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted in compliance with governing regulations, internal policies, and procedures.

Accountabilities

• Automated all new/maintenance flows that CCP delivery as improve to this application.
• Assist the lead and/or to develop and provide high quality deliverables during all the phases of the CCP project, from participation in requirement gathering, design and implementation to post release support.
• Assist the lead and /or team as a specialized technical guide in the analysis, design, development, implementation, architecture and support of Pega base solutions. Showing expertise in flows, UI and decision rules; and considering best practices, guardrails and any d...