Pension Administration Manager
Hybrid – Leeds
Lead multi‑team pension administration operations, ensuring excellent service, strong governance and smooth customer experience.
The Role
Oversee end‑to‑end scheme administration (CDC, Superfund, Annual Events)Manage complex casework, SLAs, KPIs and complaintsRun daily contact‑centre operations across all channelsAnalyse performance data and drive service improvementsLead and develop Team Leaders and wider admin teamsAct as key contact for trustees, employers and advisersEnsure compliance, audit readiness and robust processesSupport system improvements and workflow optimisation What You’ll Bring
Strong occupational pensions administration experienceKnowledge of DB/DC schemesProven leadership of multi‑level teamsContact‑centre man...