Role Purpose:

Pensions Services is a client facing department within the Operations area. This role you will be responsible for maintaining and updating pensions records whilst ensuring smooth pensions remittance on a frequent basis. A big part of this role will be assisting Pensioners and Clients alike logging on to the pensions portal and completing facial authentication.

Role Requirements:

• Language Capability: Fluency in Spanish (written and spoken) is essential to support client interactions, documentation, and service delivery across Spanish-speaking scheme members.
• Co-ordinate end to end processing death cases, including calculation and verification of entitlements, instructions for payment communications with the Pensions Provider
• Re-instatement of Pensions, calculation of arrears, instructions for payment and communications with the pension's provid...