Overview
Ensures clients and their employees remain in compliant with guidelines from health benefit carriers.
Responsibilities- Researches and resolves product and service issues relative to the H&B suite of products from any internal/external clients. Ability to diffuse client concerns and notify management of critical situations to ensure the best solution is implemented for the client and Paychex.
- Responsible for quality control audits of H&B processes and reporting results to the H&B supervisor and management team.
- Maintains an accurate recording of all internal and external communication.
- Updates and Maintains procedures and processes for the Agency.
- Exhibits comprehensive knowledge of Paychex Insurance Agency portfolio, corresponding systems, and internal/external processes to ensure client satisfaction.
- Develops enhancements to existing or new processes ...