Key Responsibilities

1. Workforce Planning

• Support the collection, analysis, and reporting of people metrics, including headcount, turnover, and attrition.
  
• Conduct policy research and assist in updating HR policies, documentation, and guidelines.
  
• Partner with Client Success Managers (CSMs) to assess workforce requirements and support resource planning and forecasting.
  
• Analyze workforce trends and provide insights to support talent management and succession planning initiatives.
  
• Prepare and present workforce reports, dashboards, and HR analytics.
  
• Support HR projects aligned with business objectives, such as retention initiatives and client workforce planning.
  
• Translate client workforce requirements into actionable HR initiatives, including upskilling, right-sizing, and retention strategies.
  
• Identify workforce risks and recommend pr...