Responsibilities

• Manage complex HR inquiries and issues escalated from digital support channels, ensuring timely, accurate, and high-quality resolution.
• Provide guidance to employees and managers on HR policies, procedures, and programs, helping ensure clarity, consistency, and compliance.
• Own case management activities in the ticketing system, documenting interactions, tracking progress, and meeting established service levels.
• Maintain accurate employee data in HR systems and generate reports that support compliance, analysis, and decision-making.
• Partner closely with HR Business Partners, Payroll, Benefits, and other teams to resolve employee matters and identify opportunities to improve HR shared services processes.
• Provide real-time HR support to U.S. population via inbound calls and support global employees through chat, delivering timely, accurate, and customer-focused assistance.

Requi...