Performance Analyst - Digital Services (Public Sector)

Location: Remote (with occasional ad hoc travel)
Day Rate: £450 per day (Inside IR35)
Contract: Initial 4-month discovery phase, transitioning into long-term engagement with rolling 6-month Statements of Work
Clearance: BPSS required
Equipment: Bring Your Own Device (BYOD)

The Role

We're seeking an experienced Performance Analyst to support a major public sector digital programme. You'll analyse and interpret service and operational performance data to drive informed decision-making and continuous improvement across government digital services.

Working within Agile teams, you will deliver clear, actionable insights into user behaviour and service performance, helping to optimise user journeys and enhance overall service delivery.

Key Responsibilities

Performance Measurement & Analysis

Define and track KPIs, SLAs, and service performance metrics
Analyse user jou...