Performance Associate Analyst

Type of Position: Full-Time Employment

Work Mode: Hybrid

Location: Monterrey, Nuevo León, Mexico

Job Description

• Produce and distribute monthly evaluations of Service Provider service level performance.
• Support Monthly Governance meetings with Service Owners, vendor management team and Service Providers, taking and disseminating meeting minutes.
• Support client Vendor Performance Manager with analyses of vendor Service Level Requirements (SLRs/SLAs) and evaluation of historical trending.
• Archive and maintain historical records for monthly performance governance and reviews.
• Maintain Standards and Templates.
• Support client Vendor Performance Manager with efforts to improve Service Providers' performance and service delivery processes.
• Initiate service credit process for breached SLRs/SLAs.
• Support development a...