Work Location: Québec, Quebec, Canada

Hours: 37.5

Line Of Business: Personal & Commercial Banking

Pay Details: 45,700 – 61,000 CAD

The role is a Personal Banking Associate Trainee for the branch office. The trainee will guide customers to the appropriate staff members for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions.

Responsibilities

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non‑cash transactions; resol...