Overview

Pessoa Agente de Serviços — Full time

Location: Av. Marechal Candido Mariano da Silva Rondon 870, Aracaju - SE 40301, Brazil

Responsibilities

• Track shipment monitoring, interpreting tracking updates in FedEx systems and operations.
• Assist customers in preparing shipping documentation, including international regulatory information assistance, shipping request preparation, and special notification related to worldwide pickup and delivery.
• Assist customers with locating packages, answering questions about FedEx products and services, providing in-person customer service at the counter or on the phone.
• Carry out shipment preparation with updates to FedEx systems.
• Update and analyze operational reports (Timecard, Scans, CEBS, EOPS).
• Carry out delivery routing.
• Monitor airlines and FedEx support areas.
• Check packages to ensure proper labeling, legality of contents inclu...