Job Title: Operations Coordinator – Pet Insurance Claims & Customer Support
Work Setup: Onsite
Location: Manila-based

Key Responsibilities

Customer Service

• Provide high-quality customer service through voice and non-voice channels, assisting clients, policyholders, veterinary partners, and other stakeholders with inquiries related to appointments, policy coverage, benefits, and claims.
• Handle inbound and outbound customer service interactions in a professional and timely manner.
• Accurately document customer interactions and maintain records in the company's CRM and claims management systems.
• Process inquiries received via email, mail, and other communication channels, ensuring prompt and accurate resolution.
• Escalate complex inquiries or issues to the appropriate team or department when necessary.
• Maintain accurate call logs, complaint records, and operational repor...