About the Role

As the Pet Hotel Manager, you will lead the daily operations of our premium pet hotel, ensuring every guest enjoys a safe, comfortable, and enriching stay. You will also coordinate pet sitting services, supervise dog walking schedules, and maintain the highest standards of care and customer service.

Key Responsibilities

Hotel Operations

• Manage the daily operations of the dog and cat hotel.
• Oversee pet check-in and check-out procedures.
• Monitor feeding schedules, medication administration, enrichment, and overall wellbeing.
• Maintain accurate boarding records and owner communication.
• Ensure all suites and common areas are clean, sanitised, and well maintained.

Team Leadership

• Supervise Pet Care Associates.
• Schedule daily staffing and overnight coverage.
• Train staff on animal handling, hygiene, safety, and emergency procedures.