Enhance pet parent experiences at PetSmart as an Assistant Manager dedicated to customer satisfaction. This role is pivotal in leading a team that focuses on the safety and enjoyment of all pets.
You will oversee daily operations while fostering a culture of excellence among associates. Utilizing your leadership skills, you'll manage staffing, training, and store operations to ensure the store meets financial goals and provides high-quality services. Dedicated to improving the pet experience, you’ll also manage escalated customer concerns effectively.
Key Responsibilities:
• Oversee team recruitment, training, and performance evaluations
• Manage customer service interactions across all platforms
• Ensure compliance with ethical practices and company standards
• Monitor financial performance and operational metrics closely
• Lead engagement and celebrate associate achievements
Requirements:
• 3-5 years in a customer-focused retail leadership role
• Availab...