The Philippines Operations Manager is responsible for leading and scaling the offshore operations that support the Australian business. The role provides strategic and operational leadership across Philippine-based teams and outsourced providers, ensuring high-quality service delivery, operational efficiency, workforce capability and compliance.

Acting as the primary in-country leader, the role serves as the key link between Australian leadership and Philippine operations, driving continuous improvement, business growth and operational excellence while maintaining alignment with organisational priorities.

The role is accountable for:

• High-quality, compliant and timely service delivery
• Operational efficiency and continuous improvement
• Workforce leadership, capability and engagement
• Strong governance, risk management and compliance
• Alignment with Australian business objectives and service standards