As a Phone Operator, you are a true ambassador of the Victoria experience :

With a strong service mindset, excellent interpersonal skills, and true versatility, you help transform every stay into a unique and unforgettable memory.

Summary of Responsibilities:

Reporting to the Front Office Manager, essential duties and responsibilities include but are not limited to:

• Responsible for ensuring general telephone service, establishing internal and external calls
• To have a strong knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other MHG properties
• To understand and be able to operate the telephone operator board or PBX switchboard operations and the Guest Request software
• To be knowledgeable, during assigned shift, regarding guest in house information, VIP and special attention guest...