JOB TITLE:  PHONE TRIAGE REGISTERED NURSE (RN)

REPORTS TO:  Patient Services Manager

DEPARTMENT/LOCATION: Clinical, On-Site 

JOB CLASSIFICATION: Permanent, Full-Time, Non-Exempt.  

REQUIREMENTS:  Registered Nurse (RN) License (Iowa)

LAST MODIFIED:  6/18/2026 

POSITION SUMMARY

The Phone Triage Registered Nurse (RN) provides remote clinical assessment of patient symptoms, utilizing established protocols to determine the appropriate level of care, including home management, urgent care, or emergency services. The RN delivers patient education, facilitates prescription refills, and ensures accurate and timely documentation ...