Platform Configuration Engineer I

Reporting to the Supervisor of the Professional Services team, you will perform project tasks such as system configuration, training, documentation, and customer follow-up. You will handle several projects simultaneously, providing expert recommendations for Contact Center Solutions in a Technical and consultative role.

Key Responsibilities

• Configure VCC application according to specifications provided by Five9 Business Analyst while following best practice guidelines.
• Configure according to best practices, review the design, and evaluate the efficiency of the recommended solutions.
• Build customer trust by setting expectations and ensuring their business needs align with the Five9 solution.
• Thoroughly test configuration before declaring configuration to be complete.
• Develop stable working relationships both internally and with customers.
• Exchange standard/basic in...