Title: Platform Innovation, Support Lead

Duration: Jan 26, 2026 - Jun 30, 2026

Location: Remote

Pay rate: $55/hr - $60/hr

 

About the Team The Platform Innovation team drives strategy, support, and scaling for one of the most exciting and fast-growing projects within our restaurant platform business. Our support team ensures merchants receive white-glove support that keeps their operations running seamlessly and builds long-term trust in our platform.

About the Role You will report to the Associate Manager of Support and serve as a frontline leader within our broader Restaurant Platform organization. This is a highly hands-on role:

• You will work a full range of merchant tickets while ramping quickly into being the trusted escalation owner for our most complex, highes...