At Maya, we’re building a unified customer care platform that powers how we support millions of users across consumer and enterprise products.

We’re looking for a Platform Product Manager (IC5) to lead the design and evolution of our Customer Care Platform and Customer Care Gateway —the backbone that enables our support agents (and AI systems) to resolve customer issues quickly, accurately, and at scale.

This role sits at the intersection of platform architecture, support operations, and agent experience . If you’re passionate about building internal tools, scaling operational systems, and improving real-world customer outcomes—this is for you.

WHAT YOU'LL DO

Own and drive the platform strategy

• Define and own the roadmap for Maya’s agent-facing care platform and Customer Care Gateway
• Build a unified interface that connects customer context, transactions, account data, and su...