Platform Support Analyst I

About the Role

TripArc Inc. is looking for a Platform Support Analyst I to support Azure cloud-based proprietary applications and serve more than 1600 travel experts. Responsibilities

User support: address inquiries, issues, and requests related to platform applications. Escalations: raise tickets to development team and ensure end‑to‑end resolution. Documentation: create and maintain knowledge‑base articles and other documentation. Communication: coordinate with cross‑functional teams, developers, and stakeholders to report and elevate issues. Training: assist in training sessions for end‑users. Monitoring: continuously monitor application performance and proactively identify potential issues. Feedback: gather user feedback to contribute to ongoing improvement. Qualifications

At least 1 year of experience in application or technical support. Strong problem‑solving, troubleshooting, analytical, communication and customer‑se...