Job Description

• Responsible for handling technical and non-technical customer queries via telephone, chat, email and online forms within established response times.
• Proactively support users of the ExamSoft and ProctorExam products (administrators, instructors, teaching assistants, exam takers and proctors ensuring problem resolution, system access, optimal system performance, and overall customer happiness).
• Become a Subject Matter Expert on all ExamSoft and ProctorExam products and services.
• Coordinate closely with other departments including but not limited to Tier 2, Client Success Management, Engineering, Product Management, on all product issues & releases, as well as on new user onboarding initiatives.
• Be part of our newly created Bench Team
• Develop and maintain positive customer relationships with domestic and international customers while striving to provide exceptional customer service on every interaction with ...