Take the lead in enhancing VIP player experiences as a Player Development Manager at DraftKings. You'll coach a dynamic team while driving sales and ensuring exceptional service for our valued customers.
At DraftKings, we are embracing AI to transform customer experiences and operational efficiencies. As a Player Development Manager, you will guide a team of Player Development Executives and VIP Hosts to boost net revenue through proactive sales tactics. This role requires collaboration across functions, helping innovate and optimize processes to create memorable VIP interactions.
Key Responsibilities:
• Drive key VIP sales metrics for engagement and revenue
• Coach team members to enhance performance and service
• Collaborate with Analytics to monitor promotions and rewards
• Assist in developing impactful sales training programs
• Manage escalated client cases with problem-solving strategies
Requirements:
• Bachelor's degree and 5 years in Gaming or Hospita...