Providing customer support and technical issue resolution via email, chat, social media and other online platforms.
To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.
Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
Escalating real-time issues to client/supervisor.
Translate Mandarin to English and vice versa.
Report and minutes writing in English or Chinese.
Requires to work on weekends and public holidays with a fixed schedule.
Strong in both written and communicating in English.
Ability to deliver excellent customer service quality u...
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