Execute scheduled preventive maintenance for network and server hardware, including routers, switches, firewalls, wireless devices, racks, and related infrastructure.
Perform health checks, firmware reviews, performance baselining, and hardware diagnostics.
Conduct environmental inspections covering cabling, power, cooling, and rack conditions.
Corrective & On-Site Support
Deliver on-site troubleshooting in alignment with SLA requirements.
Support incident isolation, root cause identification, and elevate to OEM vendors when required.
Coordinate RMA activities, parts replacement, and logistics planning.
Risk Management & Optimization
Identify early signs of hardware degradation and recommend proactive actions.
Provide capacity insights, lifecycle tracking, and upgrade advisories for EOL/EOFS equipme...
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