Summary

As the Policy Benefits Assistant Manager, you will oversee the daily operations of the Policy Benefits Section, ensuring all processes are carried out efficiently, accurately, and with the customer in mind. Your primary aim is to deliver prompt and reliable service, meeting established benchmarks and deadlines while maintaining the highest standards of customer care. By monitoring workflows, identifying opportunities for improvement, and supporting your team, you will help create a seamless experience for our customers and contribute to Zurich’s vision of operational excellence.

Key Tasks & Responsibilities

· Lead and supervise the day-to-day activities of the benefits payment process, including Surrender, Maturity, Withdrawal and Cancellation of Life and Family Takaful, ensuring timely and accurate completion

· Verify and approve payment transactions within the set authority limit, upholding compliance and quality standards