About The Role

Responsible for providing after-sales support to policy-related administrative processes.

Roles And Responsibilities

• Accomplishes staff performance in POS transactions by communicating job expectations, planning, monitoring, coordinating, enforcing POS procedures, and productivity standards.
• Display good leadership skills.
• Maintain quality service by enforcing quality and improving customers service standards; analyzing and resolving customer service problems and maintain communication with all the departments on POS processing.
• To provide coaching to new staff on POS transactions.
• Attend to difficult requests/appeal cases/complaints from customers referred by sales channels, branches and ensure that these are resolved in a satisfactory manner.
• Check and approve payments and journal after processed by processor.
• Monitor team performance to ensure that the departmental benc...