Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

• Client level changes – change in personal particulars and contact details
• Policy level changes – change in plan type (upgrade/downgrade), add or delete rider, premium payment mode and method, cancellation of policy, reinstatement, policy review
• Pay‑out – Payment and Journal approval
• Enquiries & appeals – status of application, appeals relating to Shield applications