Job Summary
Responsible for Life & Family operational support, business process analysis, processing of service requests as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.
Key Responsibilities
Support Life and Family Servicing requests processing and approve up to authority limit assigned. Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including: Liaise and coordinate with superior and IT or system support. Assist superior in participating project meeting. Assist superior in prepare system/business requirement and business process review. Prepare test script and Perform User Acceptance Testing, Prepare sign off document from stakeholder. Prepare implementation sign off document. Assist superior to monitor the result. Provide ...