Pool & Beach Supervisor

Responsible for ensuring the efficient and seamless operation of the pool and beach areas, delivering exceptional and consistent service in accordance with Four Seasons standards. The role combines operational leadership, staff management, administrative control, and guest experience supervision, while always promoting the company’s service culture and the Golden Rule.

Responsibilities

• Ensure every guest receives professional, courteous, warm, and efficient service at all times.
• Handle guest complaints and negative feedback, ensuring proper resolution and timely follow‑up.
• Lead, motivate, and coordinate assigned staff to ensure smooth operations.
• Implement and follow up on development programs related to service standards, products, and hotel policies.
• Prepare daily operational reports and submit end‑of‑shift documentation (voided checks, house charges, Micros reports, cash envelopes...