Port Operations Agent – Palma de Mallorca, Spain (Hybrid, Permanent, Full Time, 40 hrs, ID )

Responsibilities

• Act as a primary liaison between cruise line, port authorities and other stakeholders to ensure the smooth and efficient handling and processing of vessel operations for their port of calls, meeting operational demands and adhering to protocols and policies.
• Coordinate vessel arrival/departure and berthing arrangements with port authority, terminal operators, security, government entities and maritime service providers.
• Facilitate vessel entry/clearance procedures, including customs, immigration and health formalities, ensuring compliance with regulatory requirements and using the required systems for all vessel entry/departure requirements.
• Work in close collaboration with suppliers to ensure safe, healthy and sustainable service.
• Solve day‑to‑day issues and propose workflow improvements to the manager to enhance ...