Mercier Consultancy MD is seeking a dedicated Portuguese Speaking iRobot Support Specialist to join our team in Sofia! This role offers paid relocation, providing an excellent opportunity to advance your career while experiencing life in Bulgaria. As a support specialist, you will assist Portuguese-speaking customers with their iRobot products, ensuring their issues are resolved efficiently and their satisfaction is maintained.

Your Role

As a Portuguese Speaking iRobot Support Specialist, you will be the primary point of contact for customers seeking assistance with their iRobot devices. Your technical knowledge combined with your customer service skills will help provide seamless support and enhance customer loyalty.

Key Responsibilities

• Provide timely and accurate support to Portuguese-speaking customers regarding iRobot products via phone, email, and chat.
• Troubleshoot technical issues, guide users through product features, and o...