Job Description
This individual will provide tier 3 support for POS systems across retail store locations, troubleshooting complex hardware and software issues impacting store operations. They will be responsible for maintaining and updating Windows-based POS environments, including testing, documenting, and deploying OS patches and system updates. On a daily basis, they will support and configure various hardware components such as POS terminals, pin pads, and mobile devices like handheld scanners and printers. The role also includes working in internal QA and development environments, assisting with testing, scripting, and ongoing system improvements. Additionally, they will collaborate with cross-functional teams and take ownership of projects and escalations, ensuring minimal downtime and a seamless experience for store employees.

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