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Directly responsible for the Global Complaint Handling and Vigilance processes in the EMEA region. This role is critical in ensuring timeliness and accuracy of complaint intake information, return material authorization requests, follow-up requests to the complainant for additional information, customer response letters and complaint closures and timely vigilance report to regulatory bodies.

**RESPONSABILITIES**

+ Review and assess the accuracy, completeness, and compliance of all complaint records (including parent and child records) in accordance with internal procedures and regulatory requirements (e.g., FDA 21 CFR Part 820, ...