Effectively manages team members in a manner consistent with ThedaCare policies and values. Ensures the recruitment and retention of competent team members to meet the needs of the business operations of the department.

Is accountable for daily activities and work processes that result in quality outcomes.

Oversees and ensures accuracy of time and attendance and payroll practices.

Manages call group revenue and expense management, team member and provider engagement, clinical quality, safety, and patient satisfaction.

Collaborates with leaders to create and execute call group business strategies that align with division and ThedaCare goals and strategies.

Formulates forecasts that support the division’s financial goal, and monitors daily, weekly, and monthly performance. Ensures that effective plans are in place to meet targets.