The successful candidate will be scheduled for an average of 40 hours per week over 5 days.

Key Duties & Responsibilities

• Provide onsite leadership and oversight of the veterinary health care team in order to maximize overall business performance of the hospital
• Lead the continuous improvement of the quality of customer service and medical care
• Ensure smooth communication throughout a client’s visit. Work alongside the Medical Director to resolve client concerns
• Oversee that all client communication such as welcome letters, sympathy cards, and newsletters are sent in accordance with Hospital protocols & approved timelines
• Implement team scripting, in-Hospital marketing, and social media content to help capture new clients, bond current clients, increase referrals, and generate community goodwill
• Meet client needs for timely veterinary care. Tracks new clients/patients, frequency of visits, and achieves pred...