Join Pratt & Whitney Canada as a Customer Management Specialist focusing on airline accounts. Ensure contract performance and customer satisfaction through expert relationship management.
You will report to the Senior Manager of Customer Management, handling APU contracts and providing exceptional service. Your role includes monitoring customer operations, coordinating logistics, and resolving disputes, ensuring all account metrics are met.
Key Responsibilities:
• Monitor customer fleet operations for issues
• Coordinate logistics for MRO activities and costs
• Address commercial disputes effectively
• Support Sales efforts to increase business
• Manage billing in line with customer contracts
Requirements:
• Bachelor’s degree with over 10 years of relevant experience
• Master’s with over 7 years in a pertinent field
• Strong project management expertise
• Knowledgeable about aerospace products
• Proficient in communication in both French and Engli...