**DESCRIPTION**
**SUMMARY**

The Pre-Certification Specialist Lead oversees the daily operations of the Patient Access team, ensuring efficient and accurate patient registration, scheduling, insurance verification, and authorization processes. This role is responsible for supervising Pre-Certification Specialist team, providing training, monitoring performance, and maintaining compliance with organizational policies and regulatory requirements. The supervisor ensures exceptional customer service and fosters a positive work environment.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** (Other duties may be assigned)

**Leadership & Supervision**

Directly supervises Pre-Certification Specialists, including hiring, onboarding, scheduling, and

performance evaluations.

Monitors daily workflows to ensure timely and accurate completion of patient access functions.

Provides coaching and feedback to staff to maintain high standards of ser...