Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training

Company: Alorica

Account: Non-Voice / Chat Support

Work Location

• Cubao
• Marikina

Work Set-up: On-site

Schedule: Shifting Schedule

Employment Type: Full-time Job

Job Description:

The Customer Service Representative (Non-Voice/Chat Support) is responsible for assisting customers through chat by providing accurate information, resolving concerns, and ensuring excellent customer experience.

Key Responsibilities:

• Handle customer inquiries via chat
• Resolve account, billing, or service-related concerns
• Provide accurate and timely information
• Maintain proper documentation of customer interactions
• Ensure customer satisfaction at all times

Qualification...