Responsibilities

• Provides pre-sales resolution of all technical and process related issues, using appropriate escalation points when necessary.
• Consults with customers and technology group to clarify and/or resolve problems, evaluate operational and performance requirements.
• Consults with customers concerning pre‑sales design, development and maintenance of products/services.
• Assists sales channel, field teams and customers with pre‑sales technical solutions.
• Responsible for knowledge transfer of advanced technical theory to target audiences.
• Communicates complex information and ideas clearly, concisely, and persuasively to target audiences.
• Participates in products, solutions or services training to maintain technical knowledge, active certification and competence.
• Assists in determining the feasibility of proposal, conferring with customers and technology group to clarify and/or resolve proble...