Description
Under general supervision, is responsible for scheduling, answering incoming new patient calls, checking voicemails, reminder calls and pre-registration for new patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Answers incoming calls and asks appropriate questions to assess patient needs.
-Schedules new patient appointments with appropriate provider.
- Provides patients with appointment details such as time, location, directions, and instructions to patients. Records call statistics in New Patient Log. Maintains and updates physician schedules ensuring that patients are scheduled properly. Works in conjunction with the triage nurses to accommodate scheduling requests.
-Obtains patient demographic, insurance and other pre-visit required information. Enters patient information into computer systems. Verifies patient insurance eligibility and benefit coverage/co-pays with payer; verifies pre-authorizations are completed prior to patient visit.
-May mail...