**Job Description:**

The Premium Billing Specialist provides front-line support to Select Health Individual members and employer groups by assisting with billing and enrollment inquiries through phone and other communication channels. This role utilizes a general understanding of processes and policy requirements to help collect documentation, guide customers, and ensure accurate data entry in designated systems. While handling payments and navigating enrollment systems, the specialist maintains confidentiality and adheres to compliance standards to deliver a dependable and customer-focused experience.

**Essential Functions**

+ Provide exceptional customer support to Select Health Individual members through inbound calls and live chat.
+ Coordinates with employer group representatives to reconcile basic account adjustments and facilitate accurate payment processing.
+ Respond to inquiries and provide clear guidance on billing, enrollment, and account-re...