Drive customer success as a Premium Support Engineer at OpenText. Utilize your advanced technical expertise in OpenText TeamSite to ensure top-tier support and guidance for complex software environments.

We're seeking an experienced Premium Support Engineer to provide high-level technical support and proactive services, detailing best practices and optimizing customers' implementations. You'll act as the point of contact for customer incidents and build strong relationships to foster loyalty and growth within OpenText's product solutions.

Key Responsibilities:
• Resolve support incidents with in-depth customer knowledge
• Facilitate strong relationships with clients for trust and satisfaction
• Implement best practices to minimize operational risks
• Provide technical training and support for customer needs
• Deliver updates on incident resolutions in a timely manner

Requirements:
• Bachelor’s degree or equivale...