Our client, a Vacation Rentals company, is looking for a Premium Support Sr. Spec for their Montreal, QC location. Responsibilities:

+ The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.

Complex Case Management:

+ Provide the highest level of service to our community in each and every case

+ Interact with Client customers and community members through all current and future channels, both inside and outside of Client tools

+ Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines & your own assessment of the case situation

+ Become a subject matter expert in Client policies and procedures

+ Operate with little to no support from your leadership

+ Explain and simplify complex informat...