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Improve Customer Satisfaction by providing a high quality professional Primary Technical Support to SE customers, particularly regarding technical information on products (in some instances prices and discounts included), application information during the pre‑sales & after sales process. Take the ownership and ensure the customer is satisfied before closing the equest. Assure a proper resolution for queries related to product replacement, on‑site intervention, technical complaints, product selection, troubleshooting and product quality returns. Create/modify knowledge database and review FAQ’s. Identify new business opportunities, define and quote product and equipment from customers’ requests, coordinating with relevant Quotation, Sales or Marketing contact for special prices.